Terms and Conditions

TERMS AND CONDITIONS

Welcome to Juthour Online Shop "juthouronline.com", this website was created for you "the customer" and therefore by using our website you agree to comply with the following Terms and Conditions.

 

COPYRIGHT AND TRADEMARK

The information contained in this website may be subject to change without notice. Seller will not be held liable for any errors that may be present on this website.

The website "juthouronline.com" is a registered trademark of Healthy, Natural & Organic Food Products L.L.C. (Juthour). All trademarks and photographs are the intellectual property of their respective owners.

The contents of this website, including logo, art work, design, media and other related materials are protected by international copyright laws, and by the local Ministry of Trade in Jordan. All rights reserved. The replication, transmission or transfer of any or all parts of this website and its content using electronic or mechanical means is strictly prohibited.

 

TERMS AND CONDITIONS

These Terms apply to all orders which you, the customer "you", place using this website, "juthouronline.com" the website, which is operated by Healthy, Natural & Organic Food Products L.L.C. (Juthour), trading under the name of juthouronline ("we", "us" or "our"). Please read them carefully before placing your order and print a copy for future reference.

By placing an order on this website you accept and agree to be bound by these Terms, the Terms and Conditions of Use, the Privacy Policy, and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms affects your statutory rights, whether as a consumer or otherwise.

 

CHILDREN

We only sell items to adults (i.e. those age 18 or older). If you are under 18, you may use this website only with the involvement of a parent or guardian. Any use of this website and its services by anyone under the age of 18 years and without parent or guardian involvement is strictly not the responsibility of the seller.

 

COLORS, SPECIFICATIONS AND PICTURES OF PRODUCTS

We have made every effort to display the pictures, colors and descriptions of items on the website as accurately as possible. The colors you see will depend on the resolution of your monitor; we cannot guarantee that your monitor's display of any color will reflect accurately the color of the item delivered. We may from time to time vary the specifications of items displayed on our website without prior notice.  

 

LICENSE FOR WEBSITE ACCESS

We grant you a limited license to access and make personal use of this website in accordance with the Terms and Conditions of Use.

 

PRIVACY AND COMMUNICATIONS

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, PayPal address or credit/debit card details) and you agree we may pass such information to us in order to fulfill your order. For details on how we use this information, please read our Privacy Policy. To fulfill our obligations to you under these Terms we will communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications in writing.

 

THE CONTRACT BETWEEN US

When you place an order to purchase items using our website, this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order. We accept your order only when we send an e-mail confirming that we have dispatched the items in your order.

The contract between us is formed at the point we send the Dispatch Confirmation e-mail in respect of those items mentioned in the Dispatch Confirmation e-mail. If your order contained a certain number of items and the Dispatch Confirmation e-mail mentions only some of them, those items (may be out of stock, unavailable or delayed), which have yet to be dispatched to you do not form part of that contract. Please note the Purchase Order email sent to you automatically upon entering your order is not the Dispatch Conformation e-mail!

 

PRICES

Products are invoiced in USD at the price prevailing at the time you place your order. Prices displayed on the website include sales tax as per law of the Hashemite Kingdom of Jordan.

Delivery is charged extra, which is detailed on the check-out page on this website. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the website apply to online purchases only. They are not indicative of the price of identical items purchased in local market or by any other means. We reserve the right to update prices displayed on the website from time to time without prior notice.

 

PAYMENT

You may pay for the items which you order online with your PayPal account through our secure PayPal gateway or with Cash Upon Delivery. Please note that we cannot guarantee the security of data you send us by e-mail. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Policy. We will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide us when placing an order.

 

DELIVERY

Details of our delivery charges can be found upon checking out on this website. Please note that if you order a number of items for the same address, they may be dispatched separately and we cannot guarantee delivery on the same day or receipt of first order.

Deliveries are made using a third party delivery company, your order will be prepared by us and takes five to seven working days to be ready from the date of purchase, in some cases this time could be lower than or higher than the specified five to seven working days time span, we will remain in contact with you regarding the status of your order by email. Once the order is ready the delivery company will pick up and ship your order. If the items are not delivered within the time period we specify in the Order Confirmation e-mail, please Contact Us quoting the order number from the Purchase order confirmation email. Delivery occurs when the items picked up by the third party courier delivery company and are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.

Order delivery times may vary, it is not controlled by us but by the third party delivery company, therefore, delivery times are not our responsibility.

We will be sending out emails to you whenever there is an update to your order. We will notify you if we expect the order preparation time to be exceeded, although we accept no liability for any delay beyond five working days. 

In some cases, the third party delivery company who delivers your orders placed with us, may demand extra charges on your order, in some cases the charges can be for custom clearance for the product(s) ordered, deliveries to your address that may be deemed as Remote Area Service charge or reasons to be validated by the third party delivery company, these charges are beyond our control and is not our responsibility.

 

CASH ON DELIVERY

By agreeing to the terms and conditions, you agree to the following: The payment option “Cash on Delivery” is available only to orders that are shipped to an address in Amman, Jordan. In the case of cash on delivery payments, an additional charge of $4.00 will be applied, which is imposed by the third party delivery agent upon delivery of the good(s).

Your order will be sent to us upon its confirmation made by yourself, and the goods will be delivered to the address you provide, once payment is made upon delivery, the goods will be given to you. If the buyer fails to pay the complete amount of the order, the goods will be returned and the buyer will be blacklisted.

Please check your order immediately upon receiving it as returns or exchanges will not be accepted. 

 

CANCELLATIONS

If you wish to cancel your order, please Contact Us immediately. As we try to process orders as quickly as possible it may not always be possible to prevent an order from being dispatched. Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us. As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item without the item's postage charge since we are charged by a third party delivery company. Please note you cannot return any good(s) you ordered and received. Please further note, that any food or drink items cannot be returned.

 

LOSSES

We will be responsible for any losses you suffer as a direct result of us breaching these Terms, if those losses were reasonably foreseeable to both you and us at the time the contract between us was formed (i.e. at the point we send the Dispatch Confirmation e-mail to you). In no event shall we be responsible to you or any third party for (i) any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or (ii) any loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. While we use reasonable endeavors to ensure that the information on the website is accurate and up-to-date, we do not give any warranty as to its accuracy or completeness and we shall not be responsible for any errors or omissions or for the results arising from the use of such information. Our liability to you under these Terms will not exceed the total price charged for the items purchased. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause beyond our reasonable control.

 

ALTERATIONS TO THIS WEBSITE AND TERMS

We reserve the right at any time to make changes to this website, these Terms, the Privacy Policy and such other policies without prior notice. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes, which we are required to make by law, could apply to orders, which you have already made.  

If any of the terms and conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

 

WAIVER

If you breach these Terms and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

 

HOW TO CONTACT US

If you have any questions or concerns about our terms and conditions, privacy policy and any other formalities for this site please Contact Us directly.